“The service gives real value for money – they don’t tie you into a long term contract and it’s really cost effective for any new business”

Sharne manages the day-to-day marketing and communication for Adept Concepts, a privately owned building company in The Wirral offering high quality construction, project management & design service to both the domestic & commercial sector. The company started trading in January 2014 and brings with it over 40 years of trade experience in the form of co-founders Terry and Lee.

A landline phone number was one of the first things we knew we needed when we were starting up. Doing major construction work on a property can be a big decision and people like to ask for advice before they part with their money. You can obviously research online but speaking to an expert over the phone gives that extra bit of reassurance and confidence to go ahead with a project. As we use many trade suppliers, a landline number is also generally required as part of the credit check process.

The team is always on site or out meeting customers or suppliers so we don’t need to have a fixed office location. Getting an additional phone line installed in our home address just didn’t make sense and we didn’t want to use our personal home phone number for the business so we began looking into virtual phone services. everreach looked to be the best value of money, they don’t tie you in to a long term contract which seemed like a good commitment from their side and their pricing is really cost effective for any new business.

As a business based in The Wirral we wanted our potential customers to know right from the outset that we served their local area so we chose a local number. We’ve found the service to be really accessible and straight-forward to use. Everyone in the business works off a Samsung Galaxy Note 3 so being able to forward and transfer calls throughout the day is really handy. It’s also really great to be able to receive voicemail messages by email so anyone can pick them up and respond right away.

The service has given us complete control over our daily calls and we’ve been able to look bigger and professional from day 1 which was just what we needed.