“everreach has given me the flexibility to control my calls according to how I like to run my business and my life!”

Olesia runs Extensionique, a Lashes and Hair Extension Salon in Essex. In the 6 months since she opened her small business has been going from strength to strength and has even been getting celebrity customers from the ITV reality show The Only Way Is Essex!

I set up my lashes and hair extensions salon in October 2013 whilst working part time in a large organisation. In the early days everything was done on a shoestring budget to minimise my starting up costs.  I was using my mobile as my main contact number but knew I needed to get a landline number in time for my opening so potential customers would relate to us as a local business, plus I wanted my advertising to look more professional.

Initially I looked at fixed landline options but as a new business I wanted to avoid being tied down to a long term contract as I wasn’t sure how things were going to go.  I also decided that I needed a simple way of managing my calls remotely whilst making it appear to customers like I was there all the time, particularly as my customers generally preferred talking directly to me as the owner of the business.

I found everreach by searching online and immediately felt their service provided everything I needed. It was simple and easy to understand and I was able to set up call forwarding and a welcome greeting in a matter of minutes which was all I needed to do at first.

Now my business has been running for a few months, I’ve started using Gumtree and Wowcher to increase our awareness through advertising and at times can get up to 80 to 100 calls a day! When my demand jumps like that overnight I’ve found that call menus are are great way for me to be able to direct callers to specific messages or to take a voicemail message so I can call them back without giving them a disappointing customer service experience.

I’ve used everreach for my business from the very beginning, we’re growing steadily and it’s given me the flexibility to control my calls according to how I like to run my business and my life!