everreach Privacy Policy

We know your privacy is important to you. It’s important to us too.

Please read this privacy policy (“Privacy Policy”) to understand how we treat your privacy when you use the everreach service. Before you can use the everreach service, you will be asked to confirm that you agree to this Privacy Policy.

Who Are We?

everreach is a trading name and registered trademark of Voxygen Limited (“Voxygen”, “us” or “we”), a company incorporated under the laws of England and Wales with its registered address at 201 City Road, London , EC1V 1JN.

We control the processing of any information We obtain through or in connection with your use of the everreach services. Some of that information may enable you to be identifiable (“Personal Information”). Any Personal Information Voxygen collects from you will be processed in accordance with this Privacy Policy.

How do we use information collected from you?

We want to give you and all of our users the best possible service and a positive user experience. We use the Personal Information we collect from you in the following ways:

  • To provide, maintain, tailor and improve the everreach service;
  • To get in touch to tell you about the everreach service including, for example, service or security related issues, upcoming changes and improvements (which may include new chargeable services which you might like),
  • To help you with questions you may have about the everreach service;
  • To protect Voxygen and people that use our services;
  • To anonymise and then to aggregate information about how you and other everreach users use the service (“Aggregate Data”), to identify trends and better understand users’ behaviour. When we say that Aggregate Data is “anonymous” we mean that it will not contain information from which you may be personally identified or contacted.
  • To better understand your usage in order to personalize and improve the everreach service to you.
  • To let you know about other similar Voxygen services unless you have chosen to not receive such communications.
  • To let you know about other offers if you have accepted to receive them.

What information do we collect from you?

We collect information that you give us and information that we get from your use the everreach service:

  • Registration Information. When you sign up for everreach, we will ask you to give us your full name, your email address, your company name and address, your phone numbers and a password.
  • Payment Information. When you sign up for everreach, we ask you for your credit card details and we keep this in order to manage your monthly subscription. We ask for your postal address as it helps reduce fraudulent transactions. All your payment information is kept securely with our partner WorldPay. If you wish to learn more about them, please visit www.worldpay.com
  • Your Activity. When you use the everreach service, we collect information about your activity such as your communication history. We store basic information about every call – the number that called in (unless withheld), the duration of the call and if appropriate the number to which we forwarded that call. This information is available to you, so that you can see how your customers are contacting you.
    We also aggregate this information so that we can see what features people find most useful and to help us decide how to improve the service in the future. Our staff don’t access your call records directly unless trying to assist you with technical support. In any case the content of communications remains confidential and is never accessed or recorded.
  • Call Recordings. We will store voicemail recordings to provide a voicemail facility. We store voicemail recordings securely for a minimum of 30 days after which time they may be automatically deleted.
  • Other users. As part of the everreach service you can add other individuals who are part of your organisation and enable them to use the everreach service. You can add or remove any of these individuals at any time during your subscription to the service. Other users must provide their details and agree to the terms and conditions as well as this privacy policy.
  • Correspondence. We may keep correspondence for the duration of your subscription with us between you and us to better serve you.

What is our cookie policy?

When you browse the everreach website we receive some information automatically from your browser. This is done in the form ofcookies, small text files that we send to your browser which are then stored on your device. When you visit our site again, your browser automatically sends these files back our our servers allowing us to recognise your device. We use cookies in a few different ways:

  • site functionality - some cookies are required for our website to function correctly and to give you access to all of the services that we offer. If you choose to block cookies on your device, that will mean certain functions of our website cannot operate properly and the usability of our service will be affected.
  • third party cookies - we use some third party services that help us to understand how users interact with our site - for instance we measure the number of visiors we have, which pages are most popular and how people navigate around our site. To do this, we use a number of third-party services which may also utilise cookies.
    • Google Analytics is used to measure overall traffic to our site, and provides completely anonymous and aggregated data about which pages are viewed, where our site traffic comes from, and the technologies (such as computer operating systems and browser versions) being used to view our site. The information gathered by Google Analytics is entirely anonymous and is aggregated with the actions of other users - so it cannot be used to gain any personal data about you.
    • Google Adwords is used as part of our marketing effort and allows us to purchase online advertising aimed at people who have visited our site. You can set preferences for how Google advertises to you using the Google Ad Preferences page (http://www.google.com/settings/ads/onweb/), and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin (http://www.google.com/ads/preferences/html/intl/en/plugin/)
    • Pingdom which allows us to measure how quickly pages load on your device - giving us information that helps us improve your experience.

    We may from time to time use other third-party services that employ cookies, but we will always ensure that they operate in the same anonymous and aggregated fashion.

Who do we share your Personal Information with?

We don’t share your Personal Information with other organizations or individuals outside of our company, except:

  • With the trusted business partners that cooperate with us to provide you the everreach service or in collecting, storing or processing your information for us. We only provide them with the information they need to perform their specific obligations and we require them to do so based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • When we have a good-faith belief that it is reasonably necessary to:
    • meet any applicable law, regulation, legal process or enforceable governmental request.
    • enforce applicable Terms of Service, including investigation of potential violations.
    • detect, prevent, or otherwise address fraud, security or technical issues.
    • protect against or prevent harm to the rights, property or safety of Voxygen, our users or the public as required or permitted by law.
    • With a company that buys us in the event that we are involved in a merger, acquisition or asset sale, in order to continue serving you and others.

We may transfer for the provision of service, and you agree to allow us to transfer, your Personal Information to other third companies located outside the European Economic Area.

How long do we keep your Personal Information?

We will not keep your Personal Information longer than reasonably necessary to fulfill the purposes described in this Privacy Policy and the Terms of Service or as prescribed by law. In any case, if you cancel your account with us, we will no longer process your Personal Information.

Changes

We may update this Privacy Policy from time to time. We will post any Privacy Policy changes on our Website. If the changes are significant, we will provide a more prominent notice (for example, an email informing you of Privacy Policy changes).

Contacting Us

If you wish to access, correct, remove, or prevent processing of any of your personal information, please send your requests, or any questions about this Privacy Policy, to our support email address.

We will do our best to respond promptly and comply with your requests. In some cases we may not be able to process your request, for example, if it is technically impractical, risks the privacy of others, or causes a disproportionate burden on us.

Last Updated: 25 July 2014